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FREQUENTLY ASKED QUESTIONS

Something else on your mind? Reach out here.

  • Who makes your products?

    We do! Each of our products is handmade by the Eleven Love team and infused with light and love in Ottawa, Canada!

  • What is your 11:11 Make a Wish Ritual all about?

    Each bracelet has a special affirmation and meaning connected to it. This affirmation is printed on the back of the card. Tell a loved one to tie the bracelet comfortably on your left wrist with a double or triple knot. At 11:11, make your wish, read the affirmation, or have a loved one read it to you. Once it is worn, the bracelet acts as a reminder of your wish.

    The bracelet is meant to be worn at all times, however, if the bracelet gets too stretched, worn out, or if you need to take off for any reason, you can do so. When it is removed or no longer worn, your wish is released into the magic of the universe. When the bracelet is no longer worn, please take a moment to acknowledge your wish being released and say thank you to the universe for the blessings.

    Background - The design of this bracelet was inspired by the red string bracelets that are worn by practitioners of different faiths, Hinduism, Kabbalah, Buddhism and Christianity. They would be worn for protection, friendship, or blessings. We wanted to design a modern version of this that anyone could wear with natural crystals infused with love, light and reiki energy and protection, reminding one of their affirmation and releasing into the magical power of the universe.

  • What quality of product do you make?

    We take pride in creating high-quality products. From our malas and wish bracelets made with 100% silk string and natural crystals to our hand-poured coconut/soy wax candles infused with essential oils. We don't cut corners on quality and our products reflect that.

  • How much is shipping?

    Celebrate the launch of our new online store and enjoy Free Shipping to Canada and the US on most items (excluding Candles, Essential Oils, and Love Notes).

  • How do you ship your products and what are the estimated shipping times?

    We ship from Ottawa, Ontario, Canada via Canada Post. Estimated shipping times are as follows:

    Free Shipping - No tracking - Canada: 3-5 business days, US: 5-10 business days.

    Tracked Shipping - Canada: 2-3 business days, US: 5-9 business days.

    Please note: estimated shipping times can vary depending on the season or external factors effecting Canada Post/USPS. Click here to view Canada Post’s estimated shipping times to your location.

  • Do you sell locally?

    We take part in a variety of Vendor Markets, Workshops and Events in the Ottawa area and offer free local pickup. Click here to view the stores that carry our products. Subscribe to our email list below to stay in the loop. Bonus: we also offer free local pickup in Ottawa!

  • Do you offer returns?

    In some cases we will offer refunds. Read our return policy here to learn more.

 
 
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INFUSED WITH LIGHT & LOVE

Our 11:11 Wish Bracelets are made from natural crystals, 100% silk string, and Swarovski Crystals.

 
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